I had nearly $400 worth of work done on my old Ford and a few days later a post card appeared in my mail box. I almost tossed it thinking just another pitch on tires or tune-ups or some such, but the words "FREE" and "SIRIUS" caught my attention. It thanked me for being a loyal customer and as part of their appreciation they were giving me two free months of SiriusXM Radio for my car. Wow.
So I went to the web site, filled out the form, put in the special code, and hit enter. The next screen said :
Sorry, an error occurred and we cannot fill your order now, please call 1-800-blah-blah-blah.
So I called. The voice said "A tech rep will be right with you, but first..." and an ad started running. When that was done, another ad started running, this one for Target. When that was done, another ad started running for Lincoln. When that was done, another ad started -- but I hung up.
I called the 800 number that appears on your radio screen, and immediately got an operator who helped me by walking through the sign-up process. Strangely enough, the offer had already gone through. She said "Sure Mr. Showker, it shows here you've already qualified for your two months free, will you check, please?" So I took my phone and walked out to the car, and sure enough -- lighting up the radio to Sirius launched Jimmy Buffett's Margaritaville loud and clear! I knew immediately I had been had. Without losing a breath, the lady started rattling off "deals" that I could sign up for right now, and it was a battle to get her to let me hang up.
Recalling the steps in this charade, I realized that when I clicked the form to activate the free months, of course it went through and I was done. I could have closed that window immediately. But instead they gave me this "failure" alert and told me to call (which I did) so that I would listen to ad after ad. I've been had.
It's all over now, but all I have to say is that's a pretty sleazy trick to play on a prospective customer. Since when did the marketing department decide that a prospective customer should be put to this misery. Did they realize that their greedy quest for the ten-cents they made from those three ads would probably kill several hundred bucks for a SiriusXM account?
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